Preferred Language
Articles
/
jeasiq-1908
Intellectual Capital and Role in Achieving of Management of Customer Experience : A field study of the views of a sample of the leaders of Iraqi banks
...Show More Authors

The issue of intellectual capital is a critical issue in the success and excellence of organizations, especially if it is linked to the management of customer experience, and because of the characteristic of the Iraqi environment, which affected all sectors, including the banking sector, it was important to discuss the types of intellectual capital and its relationship to the management of customer experience, especially when managers private banks, the importance of research lies in the linking of its variables to build the strategic capabilities of banks to achieve excellence and sustainability, it aims to diagnose the extent of interest in the types of intellectual capital and management of customer experience in the Iraqi banking sector.

One of the most important hypotheses from which the research started is that intellectual capital has a significant influence on the management of the customer's experience. The research community represented (33) private banks in Baghdad, where the sample of the research targeted (10) banks, represented by (120) executive director in the general administration of the researched banks and those who have them. A direct relationship with customers and participants in banking decision-making, the analytical method (quantitative) was adopted using the questionnaire as a tool for collecting data and information related to research. The appropriate statistical tools were chosen in terms of the Pearson's correlation coefficient to test the relationships between variables and the simple and multiple regression equation for impact testing by statistical programs (SPSSV.23), (AMOSV.23). The results also showed the validity of correlations and influence on the level of variables, then data analysis was performed. Diagnosing conclusions and formulating recommendations.

The most important findings of the research show that the executives of the banks of the research sample have employed the types of intellectual capital (human capital, relationship capital, structural capital) to achieve the management of the customer experience, where the results were generally higher correlation than the individual sub-dimensions.

The most important recommendations need to invest the relationship between the relationship capital (employee relationship, customer relationship) and the management of customer experience if the banks need to activate this relationship through which the customer is followed up and communicate with him and establish a good relationship and win the friendliness and trust of the customer by providing distinctive service Creating a distinctive image in the minds of customers

Crossref
View Publication Preview PDF
Quick Preview PDF
Publication Date
Sun Nov 04 2018
Journal Name
Arab Science Heritage Journal
المبادرة المبادرة في الاقتصاد الاسلامي
...Show More Authors

Initiation in Islamic economy is the key for success and the way for advancement.  It leads to the use of circumstances that through which the individual can achieve the accomplishments and gains. Once initiation spreads in the community, it will become a vivacious and that will lead to the development of its reality into the best. The Messenger (PBUH)( has encouraged imitation and the companionsshowed many imitations to deal with the economic issues that are vital to the stability of the peoples and communities and to achieve the necessary  level of income and livelihood pursuant to what the Islamic economy has stipulated. Therefore, finding the ideal means to employ what Allah Almighty has endowed to humanity.

View Publication Preview PDF
Publication Date
Thu Oct 01 2009
Journal Name
Journal Of The College Of Languages (jcl)
Nesrin Erbil'in Şiirlerinde Üzüntü
...Show More Authors

Nesrin Erbil, Çağdaş Türk şiirinin kıvançla söyliyebileceğimiz öncü bir isimdir. Gerçek aşk, ayrılık, üzüntü, sevgiliye hasretin yetiştirdiği ve olanaksızlıklara haykıran bir sesidir. O bir Türkcesine tüm zencirleri kıran engelleri aşan sevgiyle sevgiye ve sevgiliye koşan kendi başına bir yaratıcılıktır. Şiirleri Erbil kokar yumuşak saçının tellerini Altın Köprü suyuyla yıkamayı diler. Yüreği ise Gürgür Baba’dır Türkmen için yanar.

          Nesrin Erbil, 1960 yılından sonra Irak’ta gelişen yeni Türk edebiyatı ve serbest şiir akımının en önde gelen temsilcisi olarak, büyük ilgi toplamıştır. Şiire karşı olan merak

... Show More
View Publication Preview PDF
Publication Date
Sun Dec 02 2018
Journal Name
Arab Science Heritage Journal
التلمود التلمود في الحياة اليهودية
...Show More Authors

 

Talmud is one of the important books of the Jews, which deals with the life of the Jewish and Judaism in some detail after their book "Torah" because the Talmud explains the concepts and teachings of the Torah and Ahbars in this book often Miuge clergy Jews read the Talmud being transferred Ahbars of the teachings serve their interests and the interests of the Jewish establishment where reminds one Ahbars argument urges Jews by reading the Talmud and see the teachings and concepts and say "that reads the Torah have the reward of one who reads the

View Publication Preview PDF
Publication Date
Sat Jan 05 2019
Journal Name
Journal Of Planner And Development
ديناميكية النمو الحضري في العراق
...Show More Authors

View Publication Preview PDF
Publication Date
Thu Nov 29 2018
Journal Name
Arab Science Heritage Journal
السخرية والتندر في الشعر الأندلسي
...Show More Authors

 

After this trip in the poetry of irony fields, which  restricted to the second Abbasid poetry .it is necessary to mention the most notable results that the research reached

View Publication Preview PDF
Publication Date
Sun Oct 06 2013
Journal Name
Journal Of Educational And Psychological Researches
البناء النفسي في القرآن الكريم
...Show More Authors

This research psychological construction in the Koran, and the researcher with an overview of the importance of and the need HSCode Elbe.

Built Koran souls on faith and piety , the more you build good was the commitment approach Koran evident , because the Koran built for these souls path will not Tdilh never astronomer can occur amendment or a change in the character of a man in his behavior it is necessary to modify or change his ideas and trends as the human behavior is influenced by a major impact his ideas and trends , the Inn Koran to change people's ideas and attitudes and behavior and to guide them and change what they are in it from going astray and ignorance and directing them to what it Slaham and well-being , and prov

... Show More
View Publication Preview PDF
Publication Date
Tue Nov 06 2018
Journal Name
Arab Science Heritage Journal
التربية التربية في المنظور الإسلامي
...Show More Authors

 The Islamic religion approach Rabbani urges and seeks to bring happiness to people, as Allah says: ((We sent thee not all people glad tidings and a warner, but most people do not know))

View Publication Preview PDF
Publication Date
Mon Jul 22 2019
Journal Name
Arab Science Heritage Journal
مرقد السيدة نرجس في سامراء
...Show More Authors

يعدّ مرقد السيدة نرجس كاحد  المعالم القديمة المقدسة في العالم الإسلامي،
لابدّ من تسليط الضوء على شخصية السيدة نرجس عليها السلام

View Publication
Publication Date
Mon Jan 30 2012
Journal Name
مجلة العلوم القانونية
حماية المستهلك في التعاقد الالكتروني
...Show More Authors

يتناول البحث حماية المستهلك في التعاقد الالكتروني

Preview PDF
Publication Date
Sun Jan 02 2005
Journal Name
Political Sciences Journal
عرض (الانتصار في الحروب الحديثة)
...Show More Authors

الانتصار في الحروب الحديثة

View Publication Preview PDF
Crossref