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The effect of applying total quality management on the competitiveness from the point of view of the front-rows employees for customer service (An analytical study of Palestinian local banks)
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The study aimed to identify the effect of Total Quality Management on enhancing competitiveness through the opinions of employees of the front- rows of customer service in local Palestinian banks, the researcher adopted an analytical descriptive method through developing a special questionnaire to accomplish the study’s objectives and answer its questions. The study involved all the Palestinian local banks, with their scattered branches in West Bank. The study sample consisted of 3470 executive employees for banking services out of 4753 employees, in the rate of 73%, and the study sample reached (485) employees who were randomly selected working in the front -rows to provide services in the local Palestinian banks during the year 2019, And the added value in this study was to examine the opinion of that sample of respondents, The results showed statistically significant differences for the importance of applying TQM and competitiveness. Based on the results of the study, the researcher recommended Palestinian local banks to deepen the employment of Total Quality Management in all its dimensions in their banking services to enhance their competitive capabilities. And to focus on developing and refining the skills of employees, developing and diversifying banking services based on modern technology, and measuring the quality of service provided to customers on a regular basis and in various forms and methods.

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Publication Date
Wed Dec 20 2023
Journal Name
Arab Science Heritage Journal
السقيان الدلاليان الادراكي و التعبيري في اسماء البضائع دراسةلسانية وصفية
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The research studies the semantic generation structures of
commodity names in the Baghdad dialect of Arabic, specifically
those names that reflect popular taste. Through descriptive field
studies of the social use of these words

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Publication Date
Wed Dec 30 2015
Journal Name
College Of Islamic Sciences
Bashar bin cold language poetic in critical discourse Modern Literary
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Bashar bin cold language poetic in critical discourse
Modern Literary

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Publication Date
Tue Nov 13 2018
Journal Name
Arab Science Heritage Journal
اصناف أصناف النساء اللواتي وردَ لعنُهُنّ في الحديث النبويّ الشريف
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Praise be to God, who is by His Power, righteous is done, and by His help to slaves who He likes, and God bless our Prophet Muhammad envoy mercy to the worlds, and upon his family and the good mates until Doomsday.After:

The fact that cursing is the far distance and expulsion from the mercy of God, curse has been proven by him - peace be upon him - for the many varieties in the Sunnah, with indication of a permit cursing the insurgents from the people of Qibla, either saying - peace be upon him -: (the believer never be as a curser  ...), what is meant by those who do not deserve damnation of those not cursed God and His Messenger, and for this we must remove words cursing from the Dictionary of our words following the examp

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Publication Date
Sun Nov 04 2018
Journal Name
Arab Science Heritage Journal
اثر أثر الدين في شخصية الملك أمنمحات الأول (1991-1961ق.م)
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The impact of religion in the character of the King Amenmhet I

1991-1961B.C.

This research try to show the  influence of the religion in the character of King Amenmhet I , he entered the names of the gods in the installation of  his names, because he aimed to  the trust of fellows  and to get the loyalty centers of worship, and deliberately enter the name of the god Amun in the composition of his name and make him  the first god of the state, which covered all the gods of Egypt, after the merge with each other, such as the gods Re became the god Amun - Re or after he inherited the functions of some of the other recipes such as what happened with the god Min

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Publication Date
Wed Dec 20 2023
Journal Name
Arab Science Heritage Journal
العمارة الصوفية في كتاب المنهل الصافي والمستوفي بعد الوافي التغربدري
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Sufi architecture (gorges, bands, and zawiyas) played an important
role in the development of Islamic civilization, especially since these
buildings are used as centers of religious education and Sufism, where
people are taught the basic principles of Islam, the biography of the
Prophet, and Sufism.

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Publication Date
Wed Jun 04 2014
Journal Name
مجلة كلية مدينة العلم الجامعة
تقدير دالة المعولية بالطرائق اللامعلمية في حالة البيانات المراقبة "المتجمعة"
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Publication Date
Thu Nov 12 2020
Journal Name
Arab Science Heritage Journal
الجوانب الادارية والقضائية في كتاب المسند للإمام ابي يعلى الموصلي
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The Studying of  historian aspects in Al-Hadieth books  , such as " Al-Musnad  Book    " subjected to  Al-Imam Abi Yalaa Al-mousily" ,has great importance in the field of Islamic history , in which Al- Al-Imam Abi Yalaa Al-mousily  has presented valued information that  have significant impact on the understanding of history, Have a significant impact on the understanding of Islamic history

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Publication Date
Sun Jan 03 2016
Journal Name
Journal Of Educational And Psychological Researches
مدى ممارسة الطلبة المطبقين في اقسام الجغرافية للمهارات اللازمة للتدريس
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The study aimed at detecting the extent of the practice of students Almtbakan skills crisis to teach in geographical sections of the Colleges of Education Baghdad University. The current research was limited to students in the fourth stage geographical divisions in the Faculties of Education for Girls and Ibn Rushd / Baghdad University for the academic year 2013-2014.

The View Finder methodology of the study and procedures, explaining the method used to obtain the data and information to achieve the goal of the search, and used the questionnaire and the way to achieve the goal of the research, as it was prepared based on the views of the exploratory and literature and previous studies and the experience o

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Publication Date
Mon Nov 26 2018
Journal Name
Arab Science Heritage Journal
النظام النظام السياسي العربي وصلته بالشعب في الدولة العربية الإسلامية
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         This study deals with it the era of Taher Bin Al Hussein for his son Abdullah when preside Diyarbakir and Rabia in succession of ALMa`amoon Abbasi in the political and historical dimensions

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Publication Date
Thu Nov 12 2020
Journal Name
Arab Science Heritage Journal
المواجهة العربية الإسلامية للمغول في شمال الجزيرة الفراتية وبلاد الشام
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The current study deals with the Islamic Arab  of Mongolian invasion  in  the Island of Euphrates. We have exposed  conditions of  Levant  before the Mongolian invasion and that includes   situations of princess  of Levant and their  caliphates , they have been unaware  the danger surrounding them  and their country. It has also included  the Islamic  Arabic threat  through  the integration of  Islamic Arabic  cities residents  in  Levant  to confront

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