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jeasiq-1908
Intellectual Capital and Role in Achieving of Management of Customer Experience : A field study of the views of a sample of the leaders of Iraqi banks
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The issue of intellectual capital is a critical issue in the success and excellence of organizations, especially if it is linked to the management of customer experience, and because of the characteristic of the Iraqi environment, which affected all sectors, including the banking sector, it was important to discuss the types of intellectual capital and its relationship to the management of customer experience, especially when managers private banks, the importance of research lies in the linking of its variables to build the strategic capabilities of banks to achieve excellence and sustainability, it aims to diagnose the extent of interest in the types of intellectual capital and management of customer experience in the Iraqi banking sector.

One of the most important hypotheses from which the research started is that intellectual capital has a significant influence on the management of the customer's experience. The research community represented (33) private banks in Baghdad, where the sample of the research targeted (10) banks, represented by (120) executive director in the general administration of the researched banks and those who have them. A direct relationship with customers and participants in banking decision-making, the analytical method (quantitative) was adopted using the questionnaire as a tool for collecting data and information related to research. The appropriate statistical tools were chosen in terms of the Pearson's correlation coefficient to test the relationships between variables and the simple and multiple regression equation for impact testing by statistical programs (SPSSV.23), (AMOSV.23). The results also showed the validity of correlations and influence on the level of variables, then data analysis was performed. Diagnosing conclusions and formulating recommendations.

The most important findings of the research show that the executives of the banks of the research sample have employed the types of intellectual capital (human capital, relationship capital, structural capital) to achieve the management of the customer experience, where the results were generally higher correlation than the individual sub-dimensions.

The most important recommendations need to invest the relationship between the relationship capital (employee relationship, customer relationship) and the management of customer experience if the banks need to activate this relationship through which the customer is followed up and communicate with him and establish a good relationship and win the friendliness and trust of the customer by providing distinctive service Creating a distinctive image in the minds of customers

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Publication Date
Thu Jan 01 2015
Journal Name
كلية التراث الجامعة
دور الرسول صلى الله عليه وسلم في مجال تنظيم الادارة العامة وتطبيق مبدا الشورى في ادارة الدولة الاسلامية
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Publication Date
Fri Feb 08 2019
Journal Name
Journal Of The College Of Education For Women
التداوي بالأعضاء والأجزاء الآدمیّة في المنظور الإسلامي
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In a controversy between the intellectuals and doctors of Legal and Islamic
scholars, about the legality of medication organs and human parts, comes this
study, in order to reveal the controls of Islamic in that issue above, and to show the
effectiveness of Islam and its role, and the extent needed in the treatment of
problems intractable, and the resolution of the controversy in the case above, in
order to preserve the human dignity and the right integration of physical, and
prevents from Aptmalh, and included in the financial contracts, and to achieve that
goal, presented the study to the issue of the rule of medication and look to Islam to
him, and the rule of therapeutics in human organs, and the views of Almj

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Publication Date
Sun Dec 27 2020
Journal Name
Journal Of Accounting And Financial Studies ( Jafs )
دور اعادة التأمين في تغطية الاخطار الكوارثية
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The re-insurance of    the same important   role in the development programs and activities that reinsurance  companies   and   their   level    of development and the mechanisms of action and the laws that govern the relationship between the re-insurance companies and direct companies reflect the cultural level and degree of progress of any country.                                                     &n

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Publication Date
Tue Dec 11 2018
Journal Name
Arab Science Heritage Journal
البيروني البيروني وجهوده العلمي في الرياضيات والفيزياء
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    He was born in one of  suburbs of Khawarzm in 362 AH and he was  died in 440 AH.  Newton and Gregor quote from him the  mathematical laws in the interpolation and he laid the first foundations for trig.

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Publication Date
Sun Jun 30 2024
Journal Name
د. زينب ميثم علي
بلاغة السخرية في الاعمال القصصية لازهر جرجيس
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تعد السخرية أداةً نقدية تتناول القضايا بشكل ساخر وفكاهي، حيث يتضمن استخدام التناقضات والتهكم للتعبير عن الآراء، مسهمًا بالدرجة الأولى في جذب انتباه القارئ، مسلطًا الضوء على قضايا المجتمع. يشارك في الخوض في نظرية نقدية حديثة، لما لها من أثر بلاغي في الايجاز وعرض الحادثة بشكل طريف, ونظرًا لصغر حجم الأعمال القصصية، فإنها تُيسّر على مبدع النص فرد الفكرة بأسلوب بليغ ومملح. على الرغم من الآلام والمأساويات التي شح

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Publication Date
Fri Feb 08 2019
Journal Name
Journal Of The College Of Education For Women
مشروع المكتبة الرقمیة في مكتبات جامعة النھرین
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Academic libraries characterized from other libraries in the groups of literacy acquired, and
ways to retrieve this information, where it is supposed supply of various combinations of traditional
sources, electronic information, such as books and references, maps and indexes, CD-ROMs and
service-line and so on, via electronic mediator or via the Internet instead of the mediator paper. The
digital technology has changed the way you work by academic libraries, where confined to the
primary mission of these libraries to provide prompt services to the needs of researchers, professors
and students, and the provision of reading different materials, including electronic sources that
support the curriculum and research in el

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Publication Date
Tue Dec 28 2021
Journal Name
Arab Science Heritage Journal
أهل الذمة وأثرهم العلمي في العصر العباسي
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    The dhimmis scholars of the Jews, Christians, Sabians and Magi excelled in various pure scientific and human sciences because they are the owners of civilizational inheritances

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Publication Date
Sat Mar 01 2008
Journal Name
Journal Of Accounting And Financial Studies ( Jafs )
أساليب مسح وتحليل مكامن الخطر في المنظمة
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تشكل الأخطار منذ القدم عائقا مهما أمام تقدم البشرية وتطورها وقد واجه الانسان منذ ان وجد على الكرة الارضية اخطارا مختلفة فالمخاطر الطبيعية كانت ولا زالت تهدد حياته وممتلكاته ، وقد كان ايضا لتقدم العلوم والتكنولوجيا ان تنوعت وازدادت المخاطر التي تواجه هذا الانسان فهو اليوم يعاني من اخطار الطاقة النووية وسقوط المركبات الفضائية والتلوث البيئي والاحتباس الحراري واخطار لم يسمع بها سابقا .

وقد كان الانسان د

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Publication Date
Wed Oct 04 2023
Journal Name
Arab Science Heritage Journal
أساليب الطلب في مجموعة ايُّ العذابات أدنى
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The method of request is one of the important rhetorical methods used by the creator in terms of rhetorical diversification, influence, artistic aesthetics and increasing textual coherence, and we tried through a group (Which torments are inferior) by the poet Majid Al-Rubaie, to shed light on these methods and their ability, displacement, relationality, direct and advertising interactions from them, and what they broadcast From metaphorical purposes is the second image of it, after its main image and title. This cohesion and harmony between the two images is an important and influential rhetorical trend

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Publication Date
Thu Feb 07 2019
Journal Name
Journal Of The College Of Education For Women
نشاط القنصلیة البریطانیة في الكویت ١٩٤٥_ ١٨٨٦
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Incoming mail from The Arabian Gulf shifted its route to the city of
Aleppo in 1755 as it was used to be sent to Kuwait instead of the city of
Basra. That route became of great importance to the East India -English
Company. British government extended its influence to Muscat and the
southern coast of the Arabian Gulf after the Maritime peace treaty (Peace
Treaty General) being signed on January 21st 1820 and its immediate
aftermath of the treaties of peace with Sheiks of the region .Thereafter, Britain
started to spread its influence to Kuwait and practice pressures on is Sheikhs
who rejected to comply with the British pressures.
The actual activity of the British consuls in Kuwait mainly appeared
between th

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