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jeasiq-1908
Intellectual Capital and Role in Achieving of Management of Customer Experience : A field study of the views of a sample of the leaders of Iraqi banks
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The issue of intellectual capital is a critical issue in the success and excellence of organizations, especially if it is linked to the management of customer experience, and because of the characteristic of the Iraqi environment, which affected all sectors, including the banking sector, it was important to discuss the types of intellectual capital and its relationship to the management of customer experience, especially when managers private banks, the importance of research lies in the linking of its variables to build the strategic capabilities of banks to achieve excellence and sustainability, it aims to diagnose the extent of interest in the types of intellectual capital and management of customer experience in the Iraqi banking sector.

One of the most important hypotheses from which the research started is that intellectual capital has a significant influence on the management of the customer's experience. The research community represented (33) private banks in Baghdad, where the sample of the research targeted (10) banks, represented by (120) executive director in the general administration of the researched banks and those who have them. A direct relationship with customers and participants in banking decision-making, the analytical method (quantitative) was adopted using the questionnaire as a tool for collecting data and information related to research. The appropriate statistical tools were chosen in terms of the Pearson's correlation coefficient to test the relationships between variables and the simple and multiple regression equation for impact testing by statistical programs (SPSSV.23), (AMOSV.23). The results also showed the validity of correlations and influence on the level of variables, then data analysis was performed. Diagnosing conclusions and formulating recommendations.

The most important findings of the research show that the executives of the banks of the research sample have employed the types of intellectual capital (human capital, relationship capital, structural capital) to achieve the management of the customer experience, where the results were generally higher correlation than the individual sub-dimensions.

The most important recommendations need to invest the relationship between the relationship capital (employee relationship, customer relationship) and the management of customer experience if the banks need to activate this relationship through which the customer is followed up and communicate with him and establish a good relationship and win the friendliness and trust of the customer by providing distinctive service Creating a distinctive image in the minds of customers

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Publication Date
Sun Mar 10 2024
Journal Name
The International And Political Journal
التغيرات المناخية وتأثيرها في النزاعات الدولية
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يظل التغير المناخى التحدى الأكثر أهمية للإنسانية فى الأيام المقبلة ، والأكثر صعوبة في معالجة تداعياته ليس فقط بسبب جوهره البعيد عن الإرادة الإنسانية، كونه معبرا عن غضب الطبيعة، وإنما بسبب القصور الذي لا يزال يهيمن على السياسات الدولية، خاصة الدول الكبرى فى صراعاتها المستمرة، وكذلك على سلوكيات الأفراد التي تعكس غياب ثقافة التعامل مع البيئة ومكوناتها على النحو الأمن ، وسيظل رهناً بوعي الدول بمسؤلياتها ووعي

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Publication Date
Sat Oct 05 2024
Journal Name
البصريات
الفصل الثالث/ الانكسار في السطوح الكروية
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السطح الكروي (Spherical Surface) السطح الكروي هو سطح منحني جزء من كرة . يسمى السطح الكروي محدب (convex surface) اذا كان مركز التكور له على اليمين ، ويسمى السطح الكروي مقعر(concave surface) اذا كان مركز التكور له على اليسار كما في الشكل (1) . السطح الكروي الذي يفصل وسطين شفافين له خاصية تجميع او تفريق الاشعة الضوئية المنكسره عليه نتيجة قوانين الانكسار ، وتطبيق قانون سنيل على السطح الكروي باستخدام العمود المقام على مماس النقطة التي يحدث

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Publication Date
Fri Feb 08 2019
Journal Name
Journal Of The College Of Education For Women
الاحكام الفقھیة للمولود في الاسبوع الاول
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Islam had come to urge for justice, to call for the freedom of the human and to
assert his dignity. Islamic education focused on the perfect growth of the
individual, presence of the human and his future as well. The Islam also attended in
education of the child raising him with respect all aspects of life. All of these things
had made the Islamic education as an extensive and balanced. There is no wonder
to consider Islam as the main source of legislation to attain its definitive aim which
is to establish a rational sober human worships God and educates the earth where
he settle down and make use of all its blessings due to God's legislation. (Shari 'a)
If Islam takes care of raising upbringing a child since his

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Publication Date
Fri Feb 08 2019
Journal Name
Journal Of The College Of Education For Women
المرأة في رسوم جواد سلیم وبیكاسو
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There is a fact we have to admit here, first, that is art innovation, since
its early beginnings, is mostly a male product, and causing to stir interest and
attention, if it was a female one. Psychiatrist and sociologists could give us a
convincing answer or a logical explanation for that. What is really important
here is how the male artist could review his vision to woman, what was the
impact of all these ideas and desires towards each other in their artistic
products? Did he reflect the real role played by the woman in pushing the
artist towards specific ways? Did it related to the struggle for immortality? In
searching for motherhood and life eternity and the partner to find the way to
life. We, often, find

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Publication Date
Thu Aug 27 2020
Journal Name
Arab Science Heritage Journal
سبل تطوير المكتبات التراثية في العراق
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In a unique way, heritage libraries enrich Iraq's cultural landscape. Iraq has a large number of heritage libraries, which carry a large number of books of Arab-Islamic heritage. The Library of the Center for the Revival of Heritage is one of these .

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Publication Date
Sat Jan 01 2005
Journal Name
Journal Of The College Of Languages (jcl)
الفاظ القرأن المجيد في الديوان الفرسي
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الفاظ القرأن المجيد في الديوان الفرسي

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Publication Date
Sun Oct 21 2018
Journal Name
Journal Of Planner And Development
اثر المعلوماتية في تخطيط الموارد البشرية
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Publication Date
Mon Sep 25 2023
Journal Name
Arab Science Heritage Journal
أسس المعيارية في التراث اللغوي العربي
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The Arabs took care of the Arabic language, collected it, and set standards governing it; This is for fear of melody, in order to preserve the language of the Noble Qur’an from distortion, after many of those who are not fluent in Arabic entered Islam; There were many reasons for setting linguistic standards, but although scholars set these standards, we see them often deviate from them, as well as the language’s departure from these restrictions that they set, because language cannot be restricted, as it is subject to the law of use

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Publication Date
Sun Dec 27 2020
Journal Name
Journal Of Accounting And Financial Studies ( Jafs )
التقنيات المصرفية في تمويل التجارة الخارجية
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Finance is the various forms of the basic components of the economies of the countries and playing the important role of developing of the social aspects and economic communities, and foreign trade in particular, its really important for countries because finance represent the largest share in the national income. Thus, finance became the important aspects for nations and how could be improved and ensure good reputation to it , Perhaps one of the most important insurance that seek to achieve is the funding guarantees through the intervention of financial institutions and most important banks, using a range of techniques and tools that today are among the most important foreign trade financing sources and the most important documentary cr

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Publication Date
Sun Jul 03 2005
Journal Name
Political Sciences Journal
اشكالية المواطنة في الخطاب الاسلامي المعاصر
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اشكالية المواطنة في الخطاب الاسلامي المعاصر

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