Abstract
This study aims to evaluated the user satisfaction of retrieval services
concerning to universities thesis and dissertations in university dissertation
unit of Baghdad Library for achieving the following objectives:
1- Evaluating the performance of this unit (thesis unit of Baghdad University
Library) regarding to users opinion.
2- Recognizing the reasons in this unit behind the case of non satisfaction of
its users and trying to find the suitable solutions.
To achieve those two objectives, the questionnaire tool was performed
and determined the user's satisfaction level by using a sample survey. 1118
graduated students were subjected to this experiment. The following main
results were appeared:
§ The satisfaction level of the service was 77% for Ph.D. students, and 82%
for M.Sc students, those two percentage rates were considered are good
for this service.
§ The non satisfaction reasons for this service could be assigned into
following :
- Non conformance the language of users and the system language.
- There are many thesis and dissertations which related to users need but
did not retrieved by the system.
This study instructed the following:
v Improving the retrieval system particularly which it is related to the subject
analysis to make the system language mach with the user language.
v Data Base should be established for all of those university thesis and
dissertations and it must be accessible on the internet.
objective the research to diagnosis and interpretation of the nature of the correlation between the basic elements of knowledge management (tecgnology , structure , culture , process , human resource ) and the strategic performance of the Iraqi private banks, the research community and the level dimensions, and tested this research in the private banking sector represented by (7), especially in Baghdad city, Iraqi banks, and applied on sample consisting of 100 distributors in several administrative levels Director (Director, Director of the department, branch manager), and use questionnaire Head to collect data and information tool, and some private banks annual reports, has sought research to test a number of h
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