Objective: To determine the quality assurance for maternal and child health care services in Baghdad City.
Methodology: A descriptive study is conducted throughout the period of November 28th 2008 to October 10th
2009. A simple random sample of (349) is selected through the use of probability sampling approach. The study
sample was divided into four groups which include (220) consumers, (35) medical staff, (72) nursing staff and (22)
organization structure (primary health care centers). Data were collected through the use of assessment tools. It was
comprised of four questionnaires and overall items included in these questionnaires are (116) items. The study
included assessment of organization structure. Data were collected through the utilization of constructed
questionnaire and the interview technique as a mean of data collection. Data analysis was performed through the use
of descriptive statistical data analysis approach graphical presentation by bar-chart, frequencies, percentages and
mean of scores and inferential statistical data analysis approach which is presented as chi-square procedure.
Result: The findings and conclusion of the study indicate that there is overload of target population on primary
health care centers, poor designed building, statistical program and data reporting system was poor, decrease core
financial support and inadequacy of funding for primary health care centers, there is increased demand and
decreased supply of primary health care workforce and poor health education for consumers in primary health- care
centers.
The Environmental Management System (EMS) is an important foundation for effective control of the organization's outstanding environmental performance. It applies standards for substantive review and provides a structure and a way to apply it in all aspects of th
