Objectives: The study objectives are to determine the impact of education program upon the academic nurses'
practice concerning documentation of nursing sheets, and to find out the relationship between nurses knowledge
and their demographic characteristics, which include age, sex, and years of experience in medical and surgical
wards.
Methodology: A quasi- experimental study was carried out at the medical and surgical wards in teaching
hospitals in Sulaimani governorate from the beginning of March up to June 2007٠
To reach the objectives of the study anon-probability (purposive) sample of (25) academic nurses who work in
the medical and surgical wards in teaching hospitals.
The data were collected through the use of constructed questionnaire, which comprised of demographic
information and scientific knowledge concerning nursing documentation which include (19) items.
The reliability of the instrument was determined through test-retest, ([20.86) and the validity through a panel of
14 experts.
The data were analyzed through the application of descriptive statistical analysis and the application of
inferential statistical analysis.
Results: The results of the study indicated that the educational program had appositive impact on the
knowledge of the academic nursestowards documentation of nursing sheets.
Recommendations: Based on the results of the study, the investigator recommended that academic nurses
who are working in the teaching hospitals should be encouraged to participate in educational programs and
present it to the nurses who have minimum level of knowledge in order to improve their level of knowledge,
which improve quality of care in the hospitals.
Furthermore, the study recommended that a specific educational programs should be designed to other nurses in
other nursing specialties.
Quality of e-service is one of the critical factors that decide the success or failure of organizations. It may increase competitive advantages as well as enhance the relationships with the customers. Achieving high e-service quality and user satisfaction are challenging since they depend fundamentally on user perception and expectation which can be tricky at times. To date, there is no agreement as to what service quality is, and how it should be measured, whether it is a function of statistical measures of quality including physical defects or managerial judgment, or it is a function of customer perception about the services. This paper deep-dived the quality of e-services offered b
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