The aim of this study is to develop a novel framework for managing risks in smart supply chains by enhancing business continuity and resilience against potential disruptions. This research addresses the growing uncertainty in supply chain environments, driven by both natural phenomena-such as pandemics and earthquakes—and human-induced events, including wars, political upheavals, and societal transformations. Recognizing that traditional risk management approaches are insufficient in such dynamic contexts, the study proposes an adaptive framework that integrates proactive and remedial measures for effective risk mitigation. A fuzzy risk matrix is employed to assess and analyze uncertainties, facilitating the identification of disruptive events and the selection of appropriate risk treatment plans. Moreover, the framework leverages a fuzzy reasoning system in conjunction with a multi-criteria decision-making method to process ambiguous information, thereby enhancing decision accuracy and reliability. The findings demonstrate that this comprehensive approach not only prioritizes risks effectively but also supports companies in refining their response strategies, ensuring the efficient delivery of services under challenging conditions. Ultimately, the study redefines resilience as a dynamic process of navigating and adapting to chaos rather than merely resisting it.
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