Objectives: To evaluate health education services at primary health care centers in Kirkuk Governorate.
Methodology: A descriptive (evaluative) study a simple random sample of (384) person is selected through
the use of probability sampling approach. The sample of study is divided into three groups which include (320)
consumers, (32) health educators and (32) organization structure (in the (32) primary health care centers).
They are comprised of three questionnaires and overall items included in these questionnaires are (157) items.
The study included assessment of organization structure, such as work place, material, resources, and
workforce, demographic characteristics of care providers and consumers and activities and duties of providers.
Interviews are conducted with directors of primary health-care centers, consumers and health educators.
Results: The findings of the study indicate that there is over- load of target population on primary health care
centers, poor designed building, program statistical and data reporting system was poor, decrease core
financial support and inadequacy of funding for primary health care centers, there is increased demand and
decreased supply of primary health care health educators and Poor of strategies of training and development
for health educators and poor health education lectures for consumers in primary health-care center .
Recommendations: The study establishment of buildings for primary health care centers according to the
numbers of consumers within the geographical area. A Primary care system must grow and be nourished.
Health educators need to be expanded to meet growing community needs, once in place, must be supported
so it can continue and thrive for program reporting use to project the supply of health educators and support
of strategies of health education for consumers.
The results of the analysis showed that there is a correlation between ISO 9001 and the competitive advantage, which shows that the implementation of ISO 9001 in the private colleges achieves a competitive advantage through its ability to employ the entrance of quality systems management according to ISO 9001, By focusing on improving the quality of its educational services in accordance with a clear and understandable policy for all and its ability to meet the expectations, expectations and wishes of students and beneficiaries, which leads to lower costs of operations compared to other colleges and achieve a higher level of reliability and quality and value of services provided and rapid respon
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